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RemoteUnited States
Req IDJR103558

Renewals Account Manager

The Renewals Account Manager collaborates with Sales to oversee the renewal process for their account base across one territory or more. Typically, in this role you are responsible for a variety of larger, more complex accounts/territories in partnership with Field Sales.
 
In this role you can expect to...
  • Negotiate all facets of renewal contracts using sound business judgment. Develop and deliver win/win negotiation strategies that maximize contract value while protecting and enhancing the customer relationship and the value they are realizing from HashiCorp.
  • Develop and maintain precise renewal forecasts by collaborating closely with Sales teams, identifying risks early, and implementing solutions to ensure alignment on renewal strategies and the achievement of key business metrics.
  • Identify customer needs and demonstrate solid account management capabilities to drive on-time renewal closure.
  • Maintain a good comprehension of HashiCorp licensing models to provide both sales and customers assistance in licensing discussions.
  • Monitor customer health metrics to proactively identify and communicate risks. Work cross functionally to develop risk mitigation strategies and drive appropriate actions with partner teams.
  • Work with wider team to provide regular and accurate updates on renewal status to management and advance as appropriate.
  • Engage customers in conversations around renewal readiness, timing and general customer needs.
  • Connect with customers on multi-year contracts via direct and indirect communication to ensure continued involvement and customer value realization.
  • Create and present renewal proposal(s) and options to customers and advise customers of upcoming contract expiration.
  • Work with Legal, Deals Desk and Sales Operations to resolve complex issues regarding approval and finalization of executable order form.
  • Partner with our Customer Success organization to review customer value achievement in order to achieve customer product adoption and high utilization.
You may be a good fit for our team if you have...
  • 5+ years demonstrated success in a Renewal Account Management and/or Customer Success capacity.
  • Experience leading customer retention and adoption for both On Prem & SaaS accounts/territories.
  • Advanced proficiency with contract renewal processes.
  • Initiative-taking approach with strong attention to detail, time management and organization.
  • Ability to perform under pressure
  • Team player mindset with a track record of building positive relationships with peers and cross-functional partners.
  • Top-notch customer management skills; including sales, account management, and customer service.
  • Creative problem-solving skills taking personal initiative to identify areas of process improvement and efficiency.
  • Demonstrated strong work ethic and consistent quota achievement.
  • Impressive written and verbal communication skills
  • Deep knowledge and expertise with both On Prem & SaaS models focused on enterprise software preferred.

#LI-Remote

Individual pay within the range will be determined based on job related-factors such as skills, experience, and education or training.

The base pay range for this role is:
$86,310$101,500 USD
The OTE pay range for this role is:
$123,300$145,000 USD
Life at Hashicorp

Life at HashiCorp

HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.

About HashiCorp

At HashiCorp, we build the infrastructure that enables innovation.  Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today. 

HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.

HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com

We comply with all laws and regulations set forth in the following posters:

Know Your Rights: Workplace Discrimination is Illegal

EEO is the Law Supplement

Pay Transparency Non-Discrimination

Benefits at HashiCorp

Note: some benefits may differ from one country to another.

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