Support Operations Systems Administrator
About the role...
HashiCorp is looking for a high-caliber and self-motivated Support Operations Systems Administrator to help administer Zendesk and Salesforce, create high-quality reports and dashboards for Managers and Leaders, and drive integrations and dependent systems. This is a great opportunity to work in a fast-growing team and have a direct impact on HashiCorp’s fast-growing business. This highly visible position will be an integral part of Support Operations. You are a fit if you thrive in a fast-paced culture that values essential communication, collaboration, and results. You are a self-motivated, detailed individual with an eye for process improvement, project management and problem solving.
The ideal candidate for this role will be someone who has exposure to Zendesk Support Suite and Salesforce, along with experience with automation, logic, operations, and integration tooling.
In this role you can expect to be...
- Working towards integrating Salesforce Service Cloud and Zendesk with other business systems, while ensuring processes, reporting, and tooling remain consistent.
- Working with the Support Operations Team and Global Support organization to execute, track, and report on all major Support Team initiatives to successful completion.
- Continuously improving processes, policies, and tools for tasks performed by Support Engineers and within the Support Operations team.
- Working and collaborating with managers, engineers and other stakeholders in HashiCorp to improve the Support Engineer and Customer Experience.
- Working with Support Ops Project Managers and leaders to complete critical tasks for the roadmap.
- Working Support Operations tickets in Zendesk to perform administrative tasks like configuring triggers, macros, user and account issues, and troubleshooting integration issues.
You may be a good fit for our team if you have...
- Over 2 years of experience with Salesforce as an Administrator
- Experience with Salesforce Service Cloud is a plus
- Certified Salesforce Administrator is required.
- Over 2 years experience with Zendesk as an Administrator is required
- Zendesk Certified Administrator is a plus.
- Over 2 years of experience creating dashboards and reports
- Using Zendesk Explore is a plus.
- Using Salesforce analytics is required.
- Experience using Jira and Confluence is required.
- Experience in or with Support and Support Operations is a plus.
- Coding experience interfacing with multiple systems via API is a plus.
- Ability to write Liquid Markup code, Web Development (HTML, Javascript, CSS, JSON) is a plus.
- Knowledge of SFDC Apex developer language and SOQL is a plus.
- Experience working on projects with multiple stakeholders and knowledge of Change Management best practices is a plus.
- Strong written and verbal communication skills — technical writing experience is a plus.
- Well-organized, excellent work ethic, attention to detail, and self-starting.
- Experience troubleshooting and resolving urgent, high-visibility technical problems.
- Excellent problem solving, analytical, and troubleshooting skills.
- Bachelor’s degree in Engineering, IT or equivalent professional experience is required.
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Life at HashiCorp
HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
About HashiCorp
At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com
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