Software Engineer II, TCE (Hybrid)
About HashiCorp
HashiCorp solves development, operations, and security challenges in infrastructure so organizations can focus on business-critical tasks. We build products to give organizations a consistent way to manage their move to cloud-based IT infrastructures for running their applications. Our products enable companies large and small to mix and match AWS, Microsoft Azure, Google Cloud, and other clouds as well as on-premises environments, easing their ability to deliver new applications.
At HashiCorp, we have used the Tao of HashiCorp as our guiding principles for product development and operate according to a strong set of company principles for how we interact with each other. We value top-notch collaboration and communication skills, both among internal teams and in how we interact with our users.
The Role
As a Software Engineer on the Terraform Customer Engineering team, you will play a pivotal role in improving the responsiveness and supportability of our Terraform product. This team is dedicated to addressing customer pain points by quickly responding to bugs, fixing complex non-sev1 issues, and applying pragmatic solutions. Additionally, you will focus on enhancing tooling, diagnostics, and supportability, resulting in faster relief for our customers.
Key Responsibilities
- Swiftly identify and resolve bugs, ensuring our customers experience minimal disruption and maximum satisfaction.
- Dive deep into intricate non-sev1 issues, applying pragmatic and creative solutions to address customer pain points effectively.
- Innovate and improve the tooling and diagnostics for Terraform, boosting the product's supportability and overall performance.
- Work closely with our support teams to understand and prioritize customer issues, driving a continuous improvement culture and faster resolution times.
- Develop and refine robust processes to guarantee the high availability, scalability, and reliability of our services.
- Play a crucial role in enhancing the overall customer experience by delivering high-quality, customer-centric solutions and product enhancements.
Ideal Candidate
- 4+ years of software engineering experience, with a focus on cloud services and infrastructure.
- Proficient in Go, with familiarity in other programming languages (Python, Ruby) considered beneficial.
- Experience with cloud computing platforms (AWS, Azure, GCP) and infrastructure as code (Terraform).
- Demonstrated ability to tackle technical challenges and deliver innovative solutions.
- Strong problem-solving skills and the ability to work collaboratively across diverse teams.
- Keen interest in operational process improvement and delivering customer-centric solutions.
- Excellent communication and collaboration skills, with a focus on customer satisfaction and team success. #LI-Hybrid
Life at HashiCorp
HashiCorp is driven by our people and our principles which have been the foundation of everything we do since the company was founded in 2012. Join us on our journey as we work to support the world's most innovative companies as they transition to cloud and multi-cloud infrastructure through simple yet powerful workflows and automation.
About HashiCorp
At HashiCorp, we build the infrastructure that enables innovation. Our suite of multi-cloud infrastructure automation products are the underpinnings of the largest enterprises in the world, who rely on our solutions to provision, secure, connect, and run their critical applications to deliver crucial services, communications tools, and entertainment platforms to the world. We're building a once-in-a-generation infrastructure company with a unique approach rather than focusing on specific technologies, and we build products and solutions that support real-world workflows spanning the multiple cloud environments that nearly every organization worldwide is using today.
HashiCorp is proud to be an Equal Employment Opportunity employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws. We also consider qualified applicants with arrest and conviction records consistent with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Ordinance, and other applicable state or local laws.
HashiCorp is committed to providing reasonable accommodations to qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, please reach out to benefits@hashicorp.com
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