Enterprise Support (On Prem)
Share your business goals with our team, and our group of experts will build a long-term strategy that’s right for you.
These terms are no longer available after February 1, 2022 unless otherwise agreed to in applicable agreements with HashiCorp, Inc.
| BRONZE | SILVER | GOLD | ||
|---|---|---|---|---|
| Hours of Availability | N/A |
9-5, Monday - Friday
US Local Time
European Central Time
Australia Eastern Time
|
24 X 7
(Sev-1 Urgent) | |
| Severity 1: Urgent | First Response | N/A | 8 Business hours | 60 minutes |
| Resolution | N/A |
24 business hours
|
24 elapsed hours
| |
| Severity 2: High | First Response | N/A |
16 business hours
|
4 business hours
|
| Resolution | N/A |
5 business days
|
3 business days
| |
| Severity 3: Normal | First Response | N/A |
24 business hours
|
8 business hours
|
| Resolution | N/A |
7 business days
|
7 business days
| |
| Severity 4: Low | First Response |
24 business hours
|
24 business hours
|
24 business hours
|
| Resolution |
Best effort
|
Best effort
|
Best effort
| |
| Technical contacts allowed |
2
|
3
|
4
| |
Support Plan Details
Support Period & End-of-Life Policy
Severity Definitions